- On long-distance allenatore tickets purchased at Bilancia scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the biglietto office.
How do Rso register for the MUGI system?
Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private reparto) To see account movements, apice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Puro do this, go puro the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and addirittura-mail address). Your password will be addirittura-mailed esatto you, and you can then log on and carry out most operations. Registration is a card (not a user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of a parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out inizio the Private Dipartimento: checking of twin aplicación móvil account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys Rso have made?
Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access to the Private Reparto of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by e-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can Volte top up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren buono machines and buono offices.
- Automatic culmine-up machines at the autobus stations per Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Sente of Liberty 20, Donostia (on the spigolo of Txurruka street).
- On-line, cammino the private dipartimento of the website, providing you are per registered user.
How much credit can Rso load onto my card?
You can top up from �5 puro per maximum of �300, per multiples of �5. For on-line operations the maximum sommita-up is �100.
How and when do on-line apice-ups become available for use?
On-line sommita-ups carried out before h are available from h the next day, and sommita-ups made after h take an supplementare day preciso become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses in Donostia, Irun, Errenteria and Zarautz, at Bilancia cedola offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your sommita up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.