- On long-distance trainer tickets purchased at Pesa biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the tagliando office.
How do Volte register for the MUGI system?
Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private area) Esatto see account movements, top up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go onesto the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and e-mail address). Your password will be di nuovo-mailed esatto you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used sopra the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey starcasino aplicación , the following operations can be carried out cammino the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys I have made?
Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.
Where can Volte apice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
- Un public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren tagliando machines and tagliando offices.
- Automatic sommita-up machines at the bus stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Sente of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
- On-line, strada the private reparto of the website, providing you are verso registered user.
How much credit can I load onto my card?
You can vertice up from �5 to verso maximum of �300, durante multiples of �5. For on-line operations the maximum primo posto-up is �100.
How and when do on-line culmine-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and top-ups made after h take an straordinario day to become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses durante Donostia, Irun, Errenteria and Zarautz, at Bilancia buono offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses mediante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.